Refund policy

Return & Refund Policy

Last Updated: July 17, 2026

At OnePiece Eyewear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the following terms and conditions.

1. Exchange Policy

You may request an exchange within 14 days from the date you receive your order, provided that:

  • The product is in its original condition.

  • The product has not been used, damaged, or scratched.

  • All original packaging, accessories, and tags are included.

  • You provide your order number or proof of purchase.

2. Return Policy

You may request a return within 14 days of receiving your order if:

  • The product arrived damaged or has a manufacturing defect.

  • You received the wrong item.

Once we receive the returned product, it will be inspected, and you will be notified whether your return request has been approved.

3. Refunds

If your return is approved:

  • Your refund will be processed using the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds will be issued through an agreed-upon payment method.

  • Refund processing times may vary depending on your payment provider.

4. Non-Returnable Items

Returns or exchanges cannot be accepted if:

  • The product has been used, scratched, or damaged due to misuse.

  • The original packaging or accessories are missing.

  • More than 14 days have passed since the delivery date.

  • The damage resulted from improper handling or accidental damage.

5. Shipping Costs

  • If the return or exchange is due to a manufacturing defect or an error on our part, OnePiece Eyewear will cover the shipping costs.

  • If the return or exchange is requested for personal reasons (such as changing your mind or selecting a different style), the customer is responsible for all shipping fees.

6. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team and provide:

  • Your order number.

  • Your full name.

  • The reason for the return or exchange.

  • Photos of the product if it is damaged or defective.

Our team will review your request and provide further instructions as soon as possible.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us through our Contact Us page or via the official communication channels of OnePiece Eyewear.