Shipping policy

Shipping Policy

Last Updated: July 17, 2026

At OnePiece Eyewear, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

1. Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation and tracking information, when available.

2. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days.

  • Remote Areas: 3–7 business days.

Delivery times are estimates and may vary depending on your location, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Coverage

We currently ship to all available serviceable locations within Egypt.

If your delivery address is outside our shipping coverage, our customer support team will contact you before processing your order.

4. Shipping Fees

Shipping fees are calculated during checkout based on your delivery location and will be displayed before you complete your purchase.

Any applicable shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Delivery Attempts

Our delivery partner will make reasonable attempts to deliver your order.

If the delivery cannot be completed due to incorrect address details, inability to contact the recipient, or repeated unsuccessful delivery attempts, the shipment may be returned to us. Additional shipping charges may apply for reshipment.

6. Order Tracking

Once your order has been dispatched, you may receive tracking information via email, SMS, or another available communication method, allowing you to monitor your shipment's progress.

7. Inspecting Your Order

Please inspect your package upon delivery.

If the package appears damaged or you receive the wrong item, please contact our customer support team within 48 hours of receiving your order so we can assist you promptly.

8. Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including weather conditions, transportation disruptions, public holidays, or high shipping volumes.

9. Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team through our Contact Us page or via our official communication channels.